North West University | View - Administrative Officer- P001097

Administrative Officer- P001097

Listing reference: nwu_001507

Listing status: Closed

Apply by: 15 March 2023

Position summary

Industry: Education & Training

Job category: Office Support

Location: Potchefstroom

Contract: Permanent

Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

About our company

NWU

Introduction

NORTH-WEST UNIVERSITY: POTCHEFSTROOM CAMPUS DIVISION: REGISTRAR SALA POSITION NUMBER: P001097 VACANCY: ADMINSITRATIVE OFFICER PEROMNES GRADE: P11 EMPLOYMENT TYPE: PERMANENT

Job description

PURPOSE OF THE POSITION

Coordinating all operations of the Potchefstroom Campus Higher Degrees Helpdesk office. It includes tasks related to enquiries about the life cycle steps that students complete during their studies towards obtaining a degree. It also includes the coordination of the office services and the logistics of the Helpdesk. Other tasks may also be allocated in support of the Coordinator of HDA of the Potchefstroom campus (PC).

KEY RESPONSIBILITIES:

Coordination of daily operations of the Helpdesk:

Ensure that the helpdesk is a fully functional, efficient and friendly office that assists all clients with the correct forms, documents and information upon walk-in, telephone or email enquiry.
To oversee the correctness, timeliness and professionalism of the responses from the central email of the helpdesk..

Helpdesk enquiries:

To respond in a professional manner, with a good turnaround time, to all enquiries on syllabus and qualification verifications submitted by alumni or current students.

Finances and assets:

To assist the SH of the division with financial transactions regarding the day-to-day operations of the office and with the assets monitoring and updating of the register.

Helpdesk environment:

To ensure that the Helpdesk offices and staff are presentable and welcoming and that staff treat customers in a professional manner

Coordination of POPPIA act compliance:

To that all staff are informed and implements POPPIA Act regulations that are relevant to office procedures

Coordination of OHS tasks:

To ensure that the office complies and implements the latest OHS measures and rules.

Minimum requirements

Qualification/s

Diploma/ Advanced Certificate

Recommendation/s

Bachelor’s degree is desirable

Experience/s

Minimum of 2 years’ experience:

Computer literacy
Communication skills, writing and verbal
Knowledge of the Higher Degree Administration (HDA) environment
Knowledge of the policies and rules that inform the activities of HDA
Knowledge of the structure of the NWU and terminology used in a university environment
Knowledge of NWU systems such as VSS, Outlook, and relevant Microsoft office software.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

Ability to manage staff working under your supervision and operations required per day.
Ability to plan, organize and prioritize daily tasks on a personal level and for a team.
Ability to work according to rules, processes and compliant to POPPIA Act and NWU policies for Helpdesks
Familiarity with the NWU Student system, Outlook, and Microsoft Office software.
Appropriate knowledge of the processes and terms used in general in relation to master’s and doctoral studies.

KEY BEHAVIOURAL COMPETENCIES:

Ability to monitor performance of staff and oversee the services of the Helpdesk.
Ability to plan, organise and prioritize daily tasks on a personal level and for a team.
Ability to attend to detail and work accurately
Ability to stay calm and professional under pressure.
Advanced ability to manage time and work demands of a busy office with many enquiries per day
Ability to apply the correct knowledge when enquiries are presented by internal or external clients
Ability to self -motivate, and lead staff of the Helpdesk towards rendering excellent services to clients..

REMUNERATION

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Ms Marietjie Ackerman 018 299 4043

ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Ms Goitsemang Ntsoelengoe 018 299 2752

CLOSING DATE: 15 March 2023

PLANNED COMMENCEMENT OF DUTIES: As soon as possible

Kindly take note: applications must be submitted online through the official nwu vacancy website.

Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.