NORTH-WEST UNIVERSITY (POTCHEFSTROOM, VANDERBIJLPARK AND MAHIKENG CAMPUS) DIVISION: DVC CENTRE FOR TEACHING AND LEARNING DEPARTMENT: CENTRE TEACHING AND LEARNING – CENTRALISED FUNCTIONS POSITION NUMBER: TB00870 POSITION: ADMINISTRATIVE CLERK (11 POSITIONS) PEROMNES GRADE: P15 EMPLOYMENT TYPE: FIXED-TERM APPOINTMENT (UNTIL 31 DECEMBER 2024)

PURPOSE OF THE POSITION:

•        Assist academic staff within classrooms equipped with technologies to enable Flexible Hybrid T&L.

•        Perform venue audits to report any technologies in classrooms not functioning correctly. Any issues with the technology are reported to IT for maintenance.

•        Assist academic staff with live streaming of academic oriented events across the three campuses.

•        Present training for academic staff and students in the use of the T&L technologies provided by CTL.

 

KEY RESPONSIBILITIES:

1.       Support the use of supported T&L resources provided by CTL to academic staff and students:

• Assisted with use and bookings of T&L resources (allocated to/provided by CTL) and ensured availability and readiness for use.
• Assisted with maintenance of applicable equipment inventories and maintenance of T&L resources (allocated to/provided by CTL).
• Diagnosed and resolved/or escalated reported incidents and problems and communicated appropriately to all relevant stakeholders.
• Provided assistance during CTL events (including conferences) as reasonably required.

2.       Provide Technical Support to academic staff and students with the operation of Hybrid-Flexible lecture halls and supported T&L Spaces provided by CTL:

• Assisted with the use and bookings of T&L spaces (allocated to/provided by CTL) and ensured availability and readiness for use.
• Assisted academic staff to set up Teams meetings and integrate Teams, Panopto, and eFundi (including software that might have been used in the future pertaining to the relevant KPA).
• Assisted with the maintenance of applicable equipment inventories and maintenance of T&L spaces (allocated to/provided by CTL).
• Diagnosed and resolved/or escalated reported incidents and problems and communicated appropriately to all relevant stakeholders.
• Assisted during CTL events (including conferences) as reasonably required.

3.       Staff and student training and development regarding the effective use of T&L technologies and spaces:

• Provided basic training in the use of the technology resources (both hardware and software) provided by CTL.
• Provided training for the use of supported T&L spaces (allocated to/provided by CTL).
• Assisted with the development of training material (self-help tutorials, interactive, video) for all supported T&L technologies, resources, and spaces.

4.       General administrative duties pertaining to the CTL End-User support functions (venue support and resource bookings):

• Maintain effective general administration (requests/bookings, mail, recordkeeping and reporting on applicable data).
• Assist with initiatives to market CTL T&L Resources and Technologies.
• Adhere to SOP.

5.       Assist with Asset Verification and Distribution:

• Assist with all NWU assets under DTLE control according to NWU policies and SOP and in collaboration with CTL Resources.

6.       Ad hoc:

• Managed in collaboration with the line manager and supporting structures.

7.       OHS (Occupational Health and Safety):

• Under health and safety law, each employee has the duty to take care of their own health and safety and that of other who may be affected by the former’s actions or omissions at work. Therefore, each employee must cooperate with management.