PURPOSE OF THE POSITION

To create a safe and secure environment for students, academic staff, support staff, contractors and visitors (Campus Community) at the North- West University through management and control of team members, response to reported incidents and informing management accordingly.

KEY RESPONSIBILITIES: 

Communication and Stakeholder Relations

·        Communicate effectively with all clients regarding Protection Services through encounters at different deployments

·        Assist and ensure compliance with the NWU Potchefstroom Campus safety and security regulations and standard operating procedures.

Crime Information Management

·        Ensure that crime, incidents, and information are captured on Chase and Property Register.

·        Ensure that crime information received is reported to the Control Officer and necessary documents are completed.

Operations

·        To monitor Fire detection and Intruder alarms, CCTV and to report dysfunctional cameras.

·        To act in the best safety and security interest of NWU Potchefstroom Campus Community.

·        To dispatch first responders to attend to a reported incident.

·        Ensure that key control is done efficiently.

·        Regular consistent radio and telephone communication.

·        Effective incident management.

·        Ensure that all faults and deviations reported are captured timeously.

 Security

·        Capturing deployment(s) on Chase.

·        Constant surveillance on hotspots areas.

Disaster Management

·        Disaster management compliance, ensuring that there are immediate responses to relevant disasters.

·        Internal and external stakeholder communication with reference to incident response management plans and catastrophic incidents.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

·        Excellent written and verbal communication (by radio and telephone) skills to effectively function within a multicultural and multilingual environment.

·        Advanced Computer literacy skills (Microsoft Office: Word, Excel, and email program).

·        Knowledge of Incident Reporting System

·        Ability to work according to planning schedules with measurable intermediate goals.

KEY BEHAVIOURAL COMPETENCIES:

·        The proven ability to work with precision under pressure

·        Attention to detail

·        Excellent judgement skills

·        Excellent communication

·        Must be able to function in a team context especially during unrest or other situations that may arise.

·        Customer service oriented.

·        Interpersonal skills