RESOURCES AND HELP DESK ASSISTANT
Listing reference: nwu_001402
Listing status: Under Review
Apply by: 12 February 2023
Position summary
Industry: IT & Internet
Job category: Helpdesk and Technical Support
Contract: Permanent
Remuneration: Market Related
About our company
NWU
Introduction
NORTH-WEST UNIVERSITY (MAFIKENG CAMPUS)
FACULTY/ DIVISION: TEACHING AND LEARNING
POSITION NUMBER: M000799
VACANCY: RESOURCES AND HELP DESK ASSISTANT
PEROMNES GRADE: 13
EMPLOYMENT TYPE: PERMANENT TERM
Job description
1. Perform/Execute the T&L Technologies Help Desk Function.
2. Support the use of supported T&L resources provided by CTL to academic staff and students.
3. Staff and student development regarding the effective use OF T&L technologies.
4. General administrative duties pertaining to CTL end-users support functions (help desk and resource management)
5. Ad hoc requests
6. Personal development
7. Occupational health and safety (OHS) (no more than 5%)
Minimum requirements
- Senior certificate (matric) and Computer Applications Technology is essential (CAT)
Experiences
- One year experience of working in an office environments
- Two years of experience in relevant work experience in client services environment.
- One year experience in a content or LMS environment.
- One year of proven experience in a content or LMS environment.
- Proven experience in the use and support of Sakai.
ADDED ADVANTAGE:
- National diploma and advanced certificate/ 3-year degree in Education/Communication studies/ IT.
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
- Computer literate in MS Office (Word, Excel, PowerPoint), e-Mail, Google applications
- Six months experience in providing support to staff and students in the use of the LMS
- How to communicate and engage with clients and staff
- Proficiency in at least two official languages
KEY BEHAVIOURAL COMPETENCIES
- Excellent interpersonal, intercultural, organisational and communicative skills.
- Strong client / customer orientation.
- Problem analysis and problem-solving skills.
- A commitment to teamwork and ability to work individually.
- Proactive, organised, priority driven and able to work under pressure.
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Kobus Le Roux (018 – 299 2001)
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Dolly Lebepe (018 – 299 4936)
CLOSING DATE: 12 February 2023
PLANNED COMMENCEMENT OF DUTIES: TBC
Kindly take note: applications must be submitted online through the official NWU vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.