JUNIOR TECHNICIAN P00128
Listing reference: nwu_000372
Listing status: Closed
Apply by: 24 December 2021
Position summary
Industry: Education & Training
Job category: Admin, Office Support and Services
Location: North West
Contract: Permanent
Remuneration: Market Related
About our company
NWU
Introduction
NORTH-WEST UNIVERSITY (POTCHEFTSROOM CAMPUS)
FACULTY: INFORMATION TECHNOLOGY
DEPARTMENT: INFORMATION TECHNOLOGY
VACANCY: JUNIOR TECHNICIAN
PEROMNES NUMBER: 12
POSITION NUMBER: P00128
PERMANENT APPOINTMENT
Purpose of the position:
Provide a Service Desk and information communication technology installation, maintenance and support function to NWU users to support their business functions.
Job description
1. Incident, Problem and request management
· Log, analyse, investigate, escalate, monitor, track, resolve, and close basic incidents, problems and requests reported by telephone, request system, e-mail or walk-in, within service level and escalate to responsible agent where applicable by applying the Incident Management Process;
· Escalate complex problems to appropriate support team for resolution;
· Monitor progress of escalated tickets to ensure resolution by assigned agent within service level
2. Infrastructure support
· Install, support and maintain IT infrastructure (including AV)
as assigned by applying applicable process and ensuring agreed quality
· Investigation and resolution of hardware, software and network problems within service level by applying applicable process.
3. Client Liaison
· Update user on progress and status of ticket
· Provide advice on IT policy, guidelines, procedures and systems
· Provide informal training on services when required
· Market IT services on an one to one basis
· Handle general IT queries
4. Administration
· Keep relevant IT documents and systems up-to-date
· Contribute to the development/reviewing of procedures, processes and standards
· Comply with general NWU responsibilities for staff
5. Projects
· Participate in projects in assigned role ensuring successful completion of the project
Minimum requirements
- Grade 12 ( Matric)
- Certificate: Information technology or equivalent (NQF 5)
- IT Certificate A , N
- Hardware architecture and assembly (2 years)
- Software support (2 years)
- Network support (2 years)
Functional/Technical competencies (Knowledge and Skills)
- In-Depth knowledge of standard software programs (e.g. MS Office, Windows Operating Systems, Email and internet) and information communication technology
- General knowledge of network operating systems
- Broad knowledge on image management systems
- In-depth knowledge of information communication technology
- Have a valid and applicable RSA driver’s license
- Excellent problem resolution skills
- Excellent customer service skills
- Have good telephone ethics and communication skills
Behavioural Competencies
- Ability to manage time effectively
- Adapt to diverse organisational environments
- Ability to maintain strict confidentiality in performing duties
- Ability to develop good relations with all stakeholders
- Ability to work well in a team environment as well as independently
- Ability to work under pressure and maintain professionalism
- Adapt to diverse organisational environments
- Ability to maintain strict confidentiality and data security in performing duties
Recommendation
- ITIL Foundation
- Service desk support
ENQUIRIES : Thys Snyman
CLOSING DATE : 24 December 2021
COMMENCEMENT OF DUTIES : 01 February 2022
TO APPLY : Please visit our website: www.nwu.ac.za/vacancies
The University subscribes to and applies the principles of the Employment Equity Act and is committed to transformation.
The University reserves the right not to make an appointment. If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
