Switchboard Operator N000789
Listing reference: nwu_000591
Listing status: Closed
Apply by: 25 March 2022
Position summary
Industry: Education & Training
Job category: University and Academy
Location: Vanderbijlpark
Contract: Permanent
Remuneration: Market related
About our company
NWU
Introduction
NORTH-WEST UNIVERSITY (VANDERBIJLPARK CAMPUS)
FACULTY/ DIVISION: STAKEHOLDER RELATIONS
POSITION NUMBER: N000789
VACANCY: SWITCHBOARD OPERATOR
PEROMNES GRADE: 13
EMPLOYMENT TYPE: PERMANENT WITH BENEFITS
Job description
The purpose of the position is to answer calls on time and professionally, direct calls to relevant faculties and support departments and provide basic information about the university to external stakeholders.
a) Handling Switchboard
Answer incoming calls promptly and forwarding them to correct faculties and support departments
Answer calls within three rings, fast, friendly and refer clients to appropriate office
b) Administration
Maintain and update employee and department directories
Maintain daily statistics of incoming calls by faculty, school and support department
Report faulty switchboard and lines to IT department
Execute ad-hoc tasks by the line manager
Minimum requirements
Grade 12 (Essential)
3 years relevant experience in operating switchboard or manning customer service desk
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
Good telephone etiquette
Good verbal communication skills
Knowledge and experience of customer service principles and practices
Administrative and clerical experience
Knowledge of relevant computer systems such as MS Office and email system
Must be fluent in English, Setswana or Sesotho and have basic understanding of Afrikaans
KEY BEHAVIOURAL COMPETENCIES:
Customer service orientated
Outstanding verbal communication skills, ability to listen attentively to requests and convey messages accurately
Good time management
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO : Ronel Strydom (016) 910 3301
CLOSING DATE : 25 March 2022
PLANNED COMMENCEMENT OF DUTIES : 01 May 2022
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
