Infrastructure Administrator N000470
Listing reference: nwu_002501
Listing status: Under Review
Apply by: 22 March 2024
Position summary
Industry: Education & Training
Job category: University and Academy
Location: Potchefstroom
Contract: Permanent
Remuneration: Market Related
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)
DIVISION: INFORMATION TECHNOLOGY
DEPARTMENT: INFRASTRUCTURE AND PLATFORMS
POSITION NUMBER: N000470
POSITION: INFRASTRUCTURE ADMINISTRATOR
PEROMNES GRADE: P9
EMPLOYMENT TYPE: PERMANENT APPOINTMENT
TOTAL REMUNERATION: R481 479
NOTE: THOSE WHO HAVE PREVIOUSLY APPLIED FOR THIS POSITION NEED NOT REAPPLY AS THE UNIVERSITY HAS YOUR APPLICATION
Job description
PURPOSE OF THE POSITION:
This positions forms part of the IT Infrastructure and Platforms group. This position focus on installing, maintaining of all NWU IT-infrastructure across all campuses of the University. The position's primary emphasis will be on installation and maintenance of the server and storage estate of the NWU, including but not limited to hyper converged infrastructure, HPE 3 Par storage, Ceph Storage and VMware VSAN technologies.
KEY RESPONSIBILITIES:
1. Systems installation and removal HSIN (SFIA Level3):
- Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client. Uses standard procedures and diagnostic tools to test installations, correct problems, and document results. Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation. Contributes to the development of installation procedures and standards.
2. Configuration management CFMG (SFIA Level 3):
- Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
3. Specialist advice TECH (SFIA Level 4):
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations. Actively maintains knowledge in one or more identifiable specialisms. Recognises and identifies the boundaries of their own specialist knowledge. Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
4. Project management PRMG (SFIA Level 4):
- Defines, documents and executes small projects or sub-projects. Works alone or with a small team actively participating in all phases of the project. Applies appropriate project management methods and tools. Identifies, assesses and manages risks effectively. Agrees project approach with stakeholders and prepares realistic project plans (including scope, schedule, quality, risk and communication plans). Tracks activities against the project schedule, managing stakeholder involvement as appropriate. Monitors costs, times, quality and resources used takes action where these exceed agreed tolerances.
5. Radio frequency engineering RFEN (SFIA Level 4):
- Investigates and resolves system-wide fault conditions using a wide range of diagnostic tools and techniques. Reconfigures equipment to circumvent temporary outages. Specifies, selects and integrates RF devices in a system. Defines internal communication protocols for transmission over the available frequencies. Reconfigures devices and software to optimise performance.
6. Facilities management DCMA (SFIA Level 4):
- Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary. Carries out routine audit and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.
7. Capacity management CPMG (SFIA Level 4):
- Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
8. Supplier relationship management SURE (SFIA Level 4):
- Collects performance data and investigates problems. Monitors and reports on supplier performance, customer satisfaction, and market intelligence. Resolves or escalates problems. Implements supplier service improvement actions and programmes. Monitors performance.
9. Network support NTAS (SFIA Level 5):
- Drafts and maintains procedures and documentation for network support and operation. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.
Minimum requirements
· A Bachelor’s degree (NQF level 7) in Information Technology or a National diploma (NQF level 6) in Information Technology with relevant IT certifications.
· A minimum of 3 years’ experience in IT infrastructure project management.
· A minimum of 3 years' experience working in an enterprise IT environment.
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
· Project Management (Advanced): IT Server and storage installation projects
· Team Leadership (Intermediate)
· Network operations and maintenance (Advanced): Netbox, Nagios
· Storage Maintenance (Novice): HPE 3Par, Ceph
· Server Maintenance (Intermediate): HPE, Supermicro
· Virtualisation (Novice): VMware, VSAN
BEHAVIOURAL COMPETENCIES:
· Autonomy - Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
· Influence – Influences customers, suppliers and partners at account level. May have some responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives.
· Complexity - Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues.
· Knowledge - Has a thorough understanding of recognised generic industry bodies of knowledge and specialist bodies of knowledge as necessary. Has gained a thorough knowledge of the domain of the organisation. Is able to apply the knowledge effectively in unfamiliar situations and actively maintains own knowledge and contributes to the development of others. Rapidly absorbs new information and applies it effectively. Maintains an awareness of developing practices and their application and takes responsibility for driving own development.
· Business skills - Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Plans, schedules and monitors work to meet time and quality targets. Facilitates collaboration between stakeholders who share common objectives. Selects appropriately from applicable standards, methods, tools and applications. Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues.
REMUNERATION:
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mr Flip van Schalkwyk, Tel: 018 299 4633
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr Zenyo Seboko, Tel: 018 299 4951
CLOSING DATE: 22 March 2024
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
