Quality Manager: Support Services (N000365)
Position summary
About our company
Introduction
Job description
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Overseeing and driving the continuous updating of all support service units’ quality manuals.
- Continuously capacitate all stakeholders regarding business process development the documenting and (quality) measurement thereof.
- Develop, manage, drive and maintain all review processes (e.g. Self-Evaluation and Peer Evaluations) linked to Support Services Quality (SSQ)
- Manage, monitor and or report on the closure of quality gaps (deficiencies) as identified during reviews (e.g. self-evaluations, peer evaluations, CHE Audits/ Reviews, Statutory Audits/Reviews etc.).
- Document, analyse and report on all quality related deficiencies within the context of the core business of the University and the risk management thereof.
Minimum requirements
- An honours degree/or equivalent (NQF level 8) in any applicable field.
- A minimum of five (5) years' relevant administrative experience in a higher education environment.
ADDED ADVANTAGES & PREFERENCES:
- A minimum of three (3) years’ quality related experience in a higher education environment.
- A postgraduate diploma (NQF level 8) in General Management.
- A certificate (NQF level 5) in Project Management.
- Membership with SAAIR or other relevant professional bodies.
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
- Ability to use intra and internet.
- Ability to apply project management principles/ general management (Planning, Organising, Leadership, Control).
- Ability to write scientific reports.
- Good administrator and planner.
- Ability to analyse data retrieved from review reports and transform into business intelligence.
- Ability to conduct qualitative and quantitative research within organisational context (in support of quality).
- Ability to facilitate learning within complex environments (including workshops).
KEY BEHAVIOURAL COMPETENCIES:
- Good communication skills.
- Demonstration of language proficiency to function optimally in the various functionally multilingual environments of the NWU.
- Ability to initiate and facilitate collaboration between people and entities (units, departments, etc.).
- Ability to handle pressure.
REMUNERATION:
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Dr. JM Jacobsz on 018 299 4874
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Ms. M Motsemme on 018 299 4958
CLOSING DATE: 7 April 2025
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
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