Administrative Officer N001005
Listing reference: nwu_001967
Listing status: Closed
Apply by: 18 October 2023
Position summary
Industry: Education & Training
Job category: Administration
Location: Potchefstroom
Contract: Permanent
Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
About our company
NWU
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)
DIVISION: NWU REGISTRAR
DEPARTMENT: UNIT FOR OPEN DISTANCE LEARNING
POSITION NUMBER: N001005
VACANCY: ADMINISTRATIVE OFFICER
PEROMNES GRADE: P11
EMPLOYMENT TYPE: PERMANENT APPOINTMENT
Job description
PURPOSE OF THE POSITION
Provide administrative assistance in the SALA environment.
KEY RESPONSIBILITIES:
Applications
- Control application procedures and whether everything is done according to the A rules of the university.
- Pass on and distribute all new documents.
- Record data, process data and regular reporting to Line Manager.
- Control whether all documents and procedures comply with NWU record management plan.
- Make sure target dates are attained.
- Control and execute all registrations.
- Escalating applications to programme leader for approval.
- Credit applications
Registrations
- Deal with UODL e-mail applications and e-mail registrations.
- Control that applications are captured.
- Sending of registration forms to students.
- Send forms to finances to open an account.
- Registrations – Capturing of modules and centres.
- Capture official decisions.
- Feedback to students.
- Feedback and report to department manager
- Control that levies on student accounts are correct.
- Liaise with finance department.
- Student fees – control payments and levies.
- Do curriculum control.
- Download statistics.
Student Records
- Centre amendments.
- Cancelations and freeze of studies.
- Amendments of modules.
- Module recognitions.
- Capturing of senate decisions.
- Curriculum control.
- Terminations.
- Warning Letters to students.
- Continuously update letters and information to students, avail these to all role-players.
Student Inquiries
- Telephonic inquiries via inbound calls.
- Email inquiries via inbound emails.
- Solving issues and inquiries.
- Academic record, application, registration, proof of registration, finance inquiries.
- Sending of relevant forms.
- Assisting students with all inquiries.
- Give quick and friendly feedback.
- Accurate and thorough responses to students.
Filling
- Filing of files.
- Control of files and handing over to finances.
- Filing documents.
- Record Management.
Assisting other offices
- Assist other offices in need.
- Verifying assignments.
- Assisting with help desk.
- eFundi assistance.
Minimum requirements
MINIMUM REQUIREMENTS:
- Grade 12 (NQF level 4).
- A Diploma/Advance Certificate (NQF level 6).
- A minimum of 2 years’ administration and client services experience.
- A minimum of 2 years’ experience in working with university systems e.g. VSS.
FUNCTIONAL/TECHNICAL COMPETENCIES (KNOWLEDGE AND SKILLS):
- University systems like Varsite and Groupwise.
- Liaise with students.
- MS Office (Word, Excel and PowerPoint).
- Ability to work with numbers and inquiries.
- Ability to plan and problem solving is essential.
- Ability to organise and operate confidential.
BEHAVIOURAL COMPETENCIES:
- Ability to work under pressure, independent, in teams and work while being supervised.
- Demonstrate language abilities and should be bilingual.
- Good people skills, communication skills and a positive client service attitude
- Computer literate in MS Office (Word, Excel, PowerPoint) VSS and Groupwise
REMUNERATION
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Prof Michael Temane on 018 299 4556
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Ms. Goitsemang Ntsoelengoe on 018 299 2752
CLOSING DATE: 18 October 2023
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official NWU vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
