PURPOSE OF THE POSITION:

Manages IT solutions that integrate across one or more business areas, with a focus on the NWU Library systems. Responsible for the systematic and methodical investigation, analysis, and documentation of all or part of a business area regarding business functions and processes and the information they use across applications. Identifies and examines business needs and determines timely and effective solutions to business functions and processes. These solutions often include systems development, integration, process improvement and alignment, organizational change, documentation of functional requirements, and ensuring best practice. Ensures that all stakeholders have a shared understanding of the solutions and how it will be implemented.

KEY RESPONSIBILITIES:

Stakeholder engagement

• Acts as a bridge between business and the IT teams.
• Builds long-term collaborative relationships across business areas.
• Influences and explains technical details to non-technical stakeholders in a persuasive and convincing manner.

Implement cost effective solutions

• Determines if internal or external solutions exist and whether new solutions are feasible.
• Evaluates, designs and documents the underlying business architecture, conducts feasibility studies, creates functional requirements for new solutions and processes according to approved standards and methodologies.

Business Optimisation

• Reviews impacted business processes and works with business stakeholders to identify and make business process improvements that result in cost savings, higher quality, increased efficiencies, lower risk, and shorter cycle times.

Documentation

• Establishes comprehensive and applicable documentation throughout system solution implementation, addressing proposals, requirements, business processes and flows, test and implementation plans.

Change management

• Works with stakeholders and associated business units to reduce resistance and the effect of change.
• Involved in preparing change management plans, defines change management duties and creates an understanding in and across business areas when implementing new solutions.

Quality Assurance

• Establishes acceptance criteria, effective testing plans and methods to satisfy quality, success and auditability of any solution implemented.

Resource management

• Co-ordinate and supervise internal and external resources within smaller teams in the development and implementation of business solutions.
• Accountable for some aspects of project deliverables.

• A bachelor’s degree/advanced diploma in Information Technology (NQF level 7).

EXPERIENCE:

• 2-5 years of experience in understanding all aspects of solution development and implementation (analysis, requirements, design, development, test, implementation, document, and support).
• 2-5 years of experience in knowledge of industry standards and best practices in solution architecture and design.

RECOMMENDATION

• BA Certification, BPM Certification.
• International Institute of Business Analysis (IIBA).

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Experience in the delivery of large scale and complex solutions.
• Supervise solution implementations using approved methodologies, SDLC and best practice concepts.
• Experience in Business Process Modelling is recommended.
• Working experience of data migration and integration tools.
• Conceptual knowledge of information technologies (e.g. relational databases, query tools, JavaScript etc.) and methodologies (e.g. Agile/Scrum methodology, TOGAF, quality assurance principles etc.).
• Ability to learn new applications.
• Ability to understand business concepts and evaluate the impact of business changes on systems.
• Knowledge of project management is recommended.
• Must be able to work on simultaneous projects, across different environments and to meet multiple deadlines.
• Knowledge of Higher education processes is recommended.
• Customer consulting experience is recommended.
• Knowledge of Wiki mark-ups (preferably Confluence) and JIRA.

KEY BEHAVIOURAL COMPETENCIES:

• Stable, adaptable with high stress tolerance in a mature way.
• Sound analytical, problem-solving, interpretive and presentation skills.
• Required to challenge ideas, brainstorm with the team, come up with ideas on your own and in the group, develop proof-of-concepts and take projects from the start to finish and support them afterwards.
• Rigorous and organized attitude to work; flexible in a rapidly changing environment with ability to multitask on a continuous basis and think on your feet.
• Strong mentoring/coaching skills.
• Strong communication skills - both written and verbal - with the ability to engage with both internal and external stakeholders.
• Team player with strong technical leadership and negotiation skills are essential.
• The ability to work independently with little guidance to research and formulate a solution to a problem.

REMUNERATION

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines. 

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO:  Ms. Andiswa Msi on 018 299 4625

ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr. Rabs Diratsagae on 018 299 4797

CLOSING DATE:                                                                           01 November 2024

PLANNED COMMENCEMENT OF DUTIES:                                As soon as possible 

Kindly note that applications must be submitted online through the official news vacancy website.

Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.  

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.