Manager / Senior Manager - Outreach, Projects and Quality PC00797
Listing reference: nwu_001893
Listing status: Under Review
Apply by: 4 August 2023
Position summary
Industry: Education & Training
Job category: University and Academy
Location: Potchefstroom
Contract: Permanent
Remuneration: Market Related
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)
DIVISION: RESEARCH AND INNOVATION
DIRECTORATE: LIBRARY AND INFORMATION SERVICE
POSITION NUMBER: PC00797
POSITION: MANAGER / SENIOR MANAGER – OUTREACH, PROJECTS AND QAULITY
PEROMNES GRADE: P6
EMPLOYMENT TYPE: PERMANENT APPOINTMENT
NOTE: THOSE WHO HAVE APPLIED FOR THIS POSITION NEED NOT RE-APPLY AS THE UNIVERSITY HAS YOUR APPLICATION
Job description
PURPOSE OF THE POSITION:
Lead and direct the NWU Libraries' Outreach, Projects and Quality assurance services in pursuit of the Library and Information Service strategy.
KEY RESPONSIBILITIES:
1. MANAGE OUTREACH PROJECTS & MARKETING ACTIVITIES:
· Drive, develop and update a marketing plan indicating an outreach and communication strategy for the Library and Information Service (LIS) in consultation with the Campus Operational Managers, LIS Directors and Library Managers.
· Lead outreach activities of the LIS to enhance the role and value of the Library in the academic community, on local and national level.
· Take a leading role in planning, developing, implementing and evaluating of outreach projects.
· Supervise the development of new marketing material and user brochures of the LIS regarding content and design, according to NWU Corporate Identity guidelines.
· Manage library involvement during the R&O program for first year students.
· Manage library involvement during campus Open Days for prospective first year and postgraduate students.
· Involved in the planning and marketing of Open Access Week as a joint responsibility with the Director: Research and Open Scholarship.
· Manage, implement and market a Library Code of Conduct for all NWU libraries.
· Manage and co-ordinate activities on Library Week and other library related days. Monitor campaign progress.
· Ensure library relevance and visibility. Responsible for continuous news reporting regarding library matters, activities, projects and services for publishing on the library web page, social media and NWU platforms.
· Serves as the central point for all library news reports to ensure a consistent library identity and branding.
· Establish close relations with key stakeholders such as Marketing & Communications Office, Wapad editor, other campus student newspapers and Eish!
2. STRATEGIC POSITIONING OF THE LIBRARY AND INFORMATION SERVICE (INTERNALLY & EXTERNALLY):
· Establish and foster good interpersonal relationships with key stakeholders in co-ordination with the Director: Information and Learning Services, Director Shared Services, Director: Research and Open Scholarship and relevant Library Managers.
· Develop a liaison program with faculties, academic programs and UODL to ensure that the library fulfils an optimal support and teaching-learning role in co-ordination with Director: Information and Learning Services and relevant LIS managers.
· Arrange for liaison with Research Directors, Research Support Office and IT Services to enhance library involvement in e-Research in co-ordination with Director: Research and Open Scholarship Services and relevant managers.
· Implement and improve liaison processes with CTL to ensure library participation in the program for newly appointed academic staff.
· Develop criteria for attendance of conferences and workshops as a way to encourage members to stay abreast of the latest trends and opportunities for benchmarking, networking with relevant role players and colleagues in the LIS environment.
· Stay abreast of relevant library conferences and workshops to ensure library and staff visibility.
· Develop a platform to communicate with all LIS staff to keep them informed about library and staff matters.
· Monitor trends and indicate needs for new products and services in consultation with Directors and Managers
3. MANAGEMENT OF PROJECTS:
· Manage and monitor identified Library and outreach projects relating to quality, community engagement and refurbishments.
· Plan and monitor LIS community engagement outreach, liaise with NWU Community Engagement Office, measure impact and provide feedback / news reporting on LIS community engagement projects
4. QUALITY ASSURANCE:
· Oversee, convene and guide the establishment of a combined LIS Quality Manual
· Keep up the Implementation of standards and quality principles that will support library goals in consultation with directors and section managers.
· Conduct LibOual and related surveys to ensure that the LIS and resources stay relevant.
· Oversee refinement of template for external program evaluation for academic departments and external professional bodies in consultation with LIS Directors and Managers.
· Quality control of LibGuides and general web pages done by faculty and branch librarians, as well as training material and videos available on the web pages and LibGuides in co-Ordination with Directors and LIS Managers.
· Recommendations in terms of content and appeal to make the Library web page more intuitive, user and mobile friendly.
· Monitor regular update and compliance of Policies and Procedures of the different library departments
5. STAFF DEVELOPMENT:
· Identify opportunities for staff development.
· Encourage and monitor delivery of conference papers.
· Liaise with service providers regarding staff development initiatives.
· Develop, manage and upkeep of database regarding conferences, training, seminars, and workshops, internally and externally
6. STRATEGIC PLANNING:
· Assist with the NWU Library Strategic Planning processes
· Develop Library Policy Documentation for the portfolio.
· Compile monthly and annual reports.
· Drive design of visual presentation of LIS Strategic Plans
7. FINANCIAL MANAGEMENT
· Manage a budget allocated for library outreach programmes and special projects.
· Forecast expenditure for the portfolio in consultation with Library Accountant, managers, directors, and the chief-director
Minimum requirements
MINIMUM REQUIREMENTS:
· A Master’s degree (NQF level 9) in Library and / or Information Science
· Membership with the Library and Information Association of South Africa (LIASA)
EXPERIENCE:
· A minimum of 6 years’ experience at a management level in an academic library
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
· Knowledge of and insight into the library mission, values, policies and strategic initiatives
· Knowledge of Library systems and Information sources
· Knowledge of the methods, practice and techniques of marketing and communication
· Good understanding of the broader context of the academic teaching-learning and research environment
· Knowledge of principles and processes for providing customer service
· Understanding of meeting quality standards for services and evaluation of client satisfaction
· Excellent written and communication skins in the context of NWU languages
· High level of computer literacy in MS Office, MS Outlook, web technology and social media
KEY BEHAVIOURAL COMPETENCIES:
· Ability to develop and implement creative approaches to reach target audiences
· Good judgement and tact
· Ability to liaise internally and externally with ease
· Ability to function under pressure
· Active interest in the University and library environment
· Good interpersonal skills
· Good time management skills
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Dr Mathew Moyo Tel: 018 299 2814
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr Rabs Diratsagae Tel: 018 299 4797
CLOSING DATE: 04 August 2023
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
