PURPOSE OF THE POSITION

Supports high-stakes meetings at the NWU university by ensuring seamless execution of virtual and hybrid meetings by managing the technical setup, real-time troubleshooting, and post-event evaluations.

Configuring and optimising video conferencing platforms, ensuring high-quality audio and visual performance, and providing technical support to key stakeholders such as university leadership, faculty, and external partners. Proactive testing of equipment, monitoring connectivity, and implementing backup solutions to prevent disruptions. Additionally, creating best practice guidelines to enhance the effectiveness of virtual engagements. This role is critical in facilitating smooth communication for executive meetings and other strategic university events.

KEY RESPONSIBILITIES:

Videoconference Coordination

• Successful and efficient information communication technology (ICT) videoconferencing meetings among and between NWU users and external participants — according to preferred practices and objectively evaluated criteria.
• Irreproachable confidentiality when performing duties.

Videoconference Administration

•  Exemplary administrative arrangements pertaining to videoconferencing — before, during and after meetings, observation and reporting — according to preferred practices and objectively evaluated criteria.

 Business process optimisation and standardisation

• Coordinated change management processes.
• Applicable training documentation for systems and processes.
• Effective testing methods to satisfy quality and auditability.
• Continuous improvement in user experience.
• Improved Technological performance.

Shared responsibility

• Share responsibility between Corporate Information Governance Services an NWU-IT pertaining to videoconferencing coordination and support
• Optimal resource management.
• Share expertise and collaborate with IT training, technology installation and maintenance staff.

Occupational Health and Safety (OHS) (no more than 5%)

• Under health and safety law, each employee has the duty to take care of their own health and safety and that of others who may be affected by the former’s actions or omissions at work. Therefore, each employee must co-operate with management, OHS officials and colleagues to help everyone meet their legal requirements, whilst upholding and maintaining general occupational health and safety standards and practices.

• Certifications in video conferencing platforms (e.g., Microsoft Teams) and AV technologies (e.g. Crestron).
• A minimum of two (2) years’ experience in video conferencing, AV technology, or IT support, preferably in a higher education or corporate environment.
• A minimum of two (2) years’ experience with strong technical expertise in setting up, configuring, and troubleshooting video conferencing systems, cameras, microphones, and network-related issues.

ADDED ADVANTAGES & PREFERENCES:

• A degree or diploma (NQF level 7/6) in Information Technology, Audio-Visual Technology, Computer Science, or a related field (or equivalent experience).

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Experience supporting hybrid and remote meeting environments with executive-level stakeholders.
• Ability to work under pressure, quickly resolve technical issues, and provide clear communication and training to non-technical users.
• Conceptual knowledge of information technologies (e.g. relational databases, query tools, JavaScript etc.) and methodologies (e.g. Agile/Scrum methodology, TOGAF, quality assurance principles etc.)
• Knowledge of cybersecurity best practices related to video conferencing and data privacy compliance.
• Extensive experience with Microsoft 365 (MS365), particularly Microsoft Teams, SharePoint, and OneDrive for meeting collaboration, file sharing, and cloud-based communications.
• Knowledge of Higher education meeting structures is recommended.
• Customer consulting experience is recommended.

KEY BEHAVIOURAL COMPETENCIES:

• Stable, adaptable with high stress tolerance in a mature way.
• Sound analytical, problem-solving, interpretive and presentation skills.
• High level of professionalism when interacting with executive leadership and external stakeholders.
• Handles confidential and sensitive information with discretion and integrity.
• The ability to work independently with little guidance to research and formulate a solution to a problem.
• Strong communication skills with the ability to engage with both internal and external stakeholders.

REMUNERATION

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO:                    Ms. Andiswa Msi on 018 299 4625

ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr. Rabs Diratsagae on 018 299 4797

CLOSING DATE:                                                                                                    13 May 2025

PLANNED COMMENCEMENT OF DUTIES:                                                           As soon as possible

Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered. 

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan. 

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.

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