Financial Assistant (V000021)
Position summary
Introduction
Job description
PURPOSE OF THE POSITION
Providing assistance with all student account enquiries and administration at the Vanderbijlpark campus.
KEY RESPONSIBILITIES:
Student Account Enquiries
- Assist with all student enquiries and general assistance on phone and over the counter.
- Actively attend to student portal enquiries. Respond to enquiries within 48 hours.
- Aid student with quotations within 48 hours of request received.
- Customer service.
Manual Transactions
- Process manual transactions on student accounts according to financial rules and guidelines.
- Perform account reviews to ensure correctness of information.
Adjustments and Cancellations
- Process account adjustments based on information received from SALA.
- Process adjustments with student cancellations and reconcile account within 30 days.
Processing of Credit refunds
- Review online credit refund applications.
- Ensure relevant documentation is included
- Evaluate credit refund requests and approve or decline according to authorisation levels
- Process credit refunds within 10 working days.
Account Audit
- Regularly review old credit balances on non-active student accounts.
- Accurate record keeping according to the NWU Record Keeping Policy.
- Respond to all internal Audit Highbond Queries within 24 hours.
Student Communication
- Send out, and monitor tasks to students.
- Review applicants and documentation from students and approve according to financial rules.
OHS
- Compliance with OHS audits, schedules, evacuation drills etc.
Ad Hoc
- Assist with all reasonable and ad hoc tasks that might surface in the line of duty in the Student Accounts & Bursary Department.
Minimum requirements
- Grade 12 (NQF Level 4) with accounting as subject.
- A minimum of two (2) years’ experience in financial processing.
ADDED ADVANTAGE & PREFERENCE
- An advanced certificate in Accounting (NQF level 5) or related to finances.
- A minimum of one (1) year experience within a tertiary education environment.
- A minimum of one (1) year experience in VSS System knowledge.
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
- Good communication skills – speaking and writing.
- Problem solving skills.
- Computer Literate in MS Office.
- Punctual.
- Accuracy and attention to detail.
KEY BEHAVIORAL COMPETENCIES:
- Client Service Orientated.
- Ability to function in a diverse team and independently.
- Time management and ability to work under pressure.
Remuneration:
The annual total remuneration package will be commensurate with level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Lindy Malape at Lindie.malape@nwu.ac.za
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Moratuwa Motsemme on 018 2994 958
CLOSING DATE: 6 December 2024
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
