PURPOSE OF THE POSITION

The Senior Programme Administrator coordinates and manages flagship MBA programmes, acting as the primary strategic contact for MBA students, senior internal teams, and external stakeholders. The role ensures stringent compliance with international accreditation standards, delivers an exceptional student experience, and supports the academic team in curriculum execution, innovation, and global positioning. The incumbent demonstrates a high level of strategic insight, professionalism, and responsiveness, aligning with NWU Business School’s values of relational engagement, responsibility, learning, and empathy.

KEY RESPONSIBILITIES:

Student admission and registration

• Admit students onto a qualification/programme in line with the specific admission and selection criteria.
• Administer RPL policy for a specific qualification.

Student Support and client services

• Deal with student/client/facilitator queries.
• Conduct programme specific student surveys and focus groups.
• Build good relationships and liaise with internal departments.

Programme Administration

• Monitor graduation, throughput, and global ranking performance indicators for the MBA.
• Manage, “at risk” students in line with NWUBS’s At Risk Policy.
• Manage and maintain the general framework of eFundi.
• Coordinate MBA classes, study schools, and related activities, including global immersion modules.

Office Administration & Support

• Assist with general office administrative tasks.
• Provide logistical support for events hosted at the Business School.
• Process invoices, expenses, and reimbursements efficiently.
• Plan and coordinate events, meetings, and engagements related to the assigned programme.
• Manage travel arrangements, venue bookings, and logistics for programme delivery.

• A bachelor’s degree (NQF Level 7) in Management Sciences or related field. 
• A minimum of three (3) years’ experience in: 

- Postgraduate promamme administration.

- Admissions, registration, RPL, and progression management.

- Quality assurance.

- Stakeholder engagement (corporate clients, alumni, academics).

- Event and logistics management (visiting academics, immersions, induction). 

ADDED ADVANTAGE:

• An honours degree / Postgraduate diploma in Management Sciences or related field (NQF Level 8).
• A minimum of three (3) years’ stakeholder engagement (corporate clients, alumni, academics) experience in direct liaison and relationship management.
• A minimum of three (3) years’ event and logistics management (visiting academics, immersions, induction) experience in an end-to-end planning and execution.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Postgraduate programme administration competency, especially MBA-level operations.
• Strong policy application capabilities in admissions, RPL, and progression.
• Proficiency in LMS management and Microsoft Office Suite.
• Ability to prepare accreditation-aligned documentation and reports.
• Strong event, logistics, and stakeholder coordination skills.

BEHAVIOURAL COMPETENCIES

• Relationship building and professional communication.
• Accountability, reliability, and ownership of outcomes.
• High responsiveness with student-centered service orientation.
• Problem solving under pressure with good judgement.
• Attention to detail with consistent quality in all work.