INFRASTRUCTURE ADMINISTRATOR N000849
Listing reference: nwu_000855
Listing status: Under Review
Apply by: 8 July 2022
Position summary
Industry: Education & Training
Job category: University and Academy
Location: North West
Contract: Permanent
Remuneration: Market Related
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)
FACULTY/ DIVISION: INFORMATION TECHNOLOGY
POSITION NUMBER: N000849
VACANCY: INFRASTRUCTURE ADMINISTRATOR
PEROMNES GRADE: P9
EMPLOYMENT TYPE: PERMANENT APPOINTMENT
Job description
PURPOSE OF THE POSITION:
· This positions forms part of the ITC Operations & Infrastructure group. This position focus on installing, maintaining of all NWU IT-infrastructure across all campuses of the University
MINIMUM REQUIREMENTS:
· NQF5 with Information Technology as an area of specialisation and 1-2 years additional IT certifications
EXPERIENCE:
· 5 years’ experience in IT Infrastructure Project Management
· 5 years’ experience of working in enterprise IT environment
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
· Project Management (Advanced)
· Team Leadership (Intermediate)
· Network operations and maintenance (Advanced)
KEY BEHAVIOURAL COMPETENCIES:
· Autonomy:
- Works under broad direction.
- Work is often self-initiated.
- Is fully accountable for meeting allocated technical and/or project/supervisory objectives.
- Establishes milestones and has a significant role in the delegation of responsibilities.
· Influence:
- Influences team and specialist peers internally.
- Influences customers at account level and suppliers.
- Has some responsibility for the work of others and for the allocation of resources.
- Participates in external activities related to own specialism.
- Makes decisions which influence the success of projects and team objectives
· Complexity:
- Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems
· Business skills:
- Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.
- Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
- Assesses and evaluates risk.
- Communicates effectively, both formally and informally.
- Demonstrates leadership.
- Facilitates collaboration between stakeholders who have diverse objectives.
- Understands the relevance of own area of responsibility/specialism to the employing organisation.
- Takes customer requirements into account when making proposals.
- Takes initiative to keep skills up to date.
- Mentors colleagues.
- Maintains an awareness of developments in the industry.
- Analyses requirements and advises on scope and options for continuous operational improvement.
- Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder.
- Takes account of relevant legislation
JOB DESCRIPTION
KEY RESPONSIBILITIES:
1. Technical specialism:
- Maintains knowledge of specific technical specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area
2. Project management:
- Takes full responsibility for the definition, documentation and satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines)
- Identifies, assesses and manages risks to the success of the project
- Ensures that realistic project and quality plans are prepared and maintained and provides regular and accurate reports to stakeholders as appropriate
- Ensures Quality reviews occur on schedule and according to procedure
- Manages the change control procedure, and ensures that project deliverables are completed within planned cost, timescale and resource budgets, and are signed off
- Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances
3. Systems installation/decommissioning:
· Takes responsibility for installation projects, providing effective team leadership, including information flow to and from the customer during project work
· Develops and implements quality plans and method statements
· Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made
4. Capacity management:
· Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures
· Applies techniques to modify demand for a particular resource or service
5. Configuration management:
· Manages configuration items (CIs) and related information
· Applies and maintains tools, techniques and processes for identification, classification and control of CIs and ensuring related information is complete, current and accurate
6. Radio frequency engineering:
· Investigates and resolves system-wide fault conditions using a wide range of diagnostic tools and techniques
· Reconfigures equipment to circumvent temporary outages
7. Network support (NTAS):
· Drafts and maintains procedures and documentation for network support
· Makes a significant contribution to the investigation, diagnosis and resolution of network problems
· Ensures that all requests for support are dealt with according to set standards and procedures
8. IT estate management (DCMA):
· Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary
· Carries out routine audit and checks to ensure adherence to policies and procedures
· Facilitates the implementation of mandatory electrical safety testing
9. Supplier relationship management:
· Collects performance data and investigates problems
· Monitors and reports on supplier performance, customer satisfaction, and market intelligence
· Resolves or escalates problems. Implements supplier service improvement actions and programmes
· Monitors performance
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Special note: Shortlisted candidates will be invited for an interview which will include a practical component.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mr Flip van Schalkwyk Tel: 018 299 4633
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr Rabs Diratsagae Tel: 018 299 4797
CLOSING DATE: 08 JULY 2022
PLANNED COMMENCEMENT OF DUTIES: 01 SEPTEMBER 2022
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
