·        This positions forms part of the ITC Operations & Infrastructure group and is the Manager of Systems division. The role of Systems group is to design, develop and implement software related building block to match the Provided Infrastructure. The combination of abstracted infrastructure and software related building blocks are used to provision a platform for Administration systems, Teaching and Learning systems and Research systems.

·         The objective of Systems group is to plan, implement and maintain quality IT Systems or platforms.

·         List of Building blocks:

·        Operating systems (Linux, Windows, Netware)

·        Virtualisation Technologies (Kubernetes, VMware, JVM and LAMP)

·        Database support (MySQL, SQLServer, Oracle)

·        High Performance Computing (specialised software and hardware configuration)

· Cloud platforms (Azure, Amazon, Google)

1.    Project management:

·         Takes full responsibility for the definition, documentation, and successful completion of complex projects (typically greater than 12 months, with significant business, political, or high-profile impact, and high-risk dependencies), ensuring that realistic project, quality, change control and risk management processes are maintained.

·         Monitors and controls resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders

2.    Programme management:

·         Plans, directs, and co-ordinates activities to manage and implement a programme from contract /proposal initiation to final operational stage; plans, schedules, monitors, and reports on activities related to the programme.

·         Ensures that programmes are managed to realise business benefits and that programme management is informed by an awareness of current technical developments.

3.    IT management (ITMG):

·         Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio, and images) and effective use of IT infrastructure components and monitors their performance.

·         Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to.

·         Schedules and supervises all maintenance and installation work.

·         Ensures that operational problems are identified and resolved.

·         Provides appropriate status and other reports to specialists, users, and managers.

·         Ensures that operational procedures and working practices are fit for purpose and current.

4.    Configuration management:

·         Manages the organisation's configuration management system and champions the business value and company policies for the configuration management system.

·         Ensures that processes are in place for consistent classification and management of CIs, and for verification and audit of configuration records.

·         Contributes strongly to the business service knowledge management system.

·         Manages the research and development of tools, processes, and techniques.

5.    Procurement:

·         Establishes procurement strategy, standards, methods, processes, and management practices that ensure compliance with legislation and regulation.

·         Puts in place services that support the business by providing for cost-effective procurement of products and services.

·         Reviews and influences terms and conditions to ensure alignment with current legislation and policies.

·         Leads the procurement process, from clarifying requirements through to placing, monitoring and terminating contracts.

·         Identifies and implements opportunities for business improvement.

6.    Contract management:

·         Negotiates and resolves contractual issues, including failure to meet contractual obligations.

·         Promotes change control processes and leads variation negotiations when necessary.

·         Champions continuous improvement programmes with suppliers, jointly developing strategies and incentives to enhance performance.

·         Undertakes comprehensive financial evaluations.

·         Ensures non-discriminatory behaviour and legal compliance.

·         Ensures that lessons learned from reviews are documented and promoted with colleagues, stakeholders, and the organisation.

· Develops broad industry/ category credentials as ‘best practice’ champion

·         Relevant Bachelor’s degree (NQF7) or Advance Diploma at NQF6 and 5-10 years working experience at this level   or 6 years Equivalent IT Certifications with10 years relevantexperience

·         Area of Specialisation: Enterprise IT Management and Operating systems, database and platform (including cloud)  

·         10 years’ plus experience in Enterprise IT Systems (environment more than 5 000 users and 400 plus servers) that include at least 2 years at SFIA level 6 (as indicated below ito. Competencies) in the following key functions:

·         Project management (SFIA Level 6)

·         Programme management (SFIA Level 6)

·         IT management (ITMG) (SFIA Level 6)

·         Configuration management (SFIA Level 6)

·         Procurement (SFIA Level 6)

·         Contract management (SFIA Level 6)

·         Project management (SFIA Level 6)

·         Autonomy - Has defined authority and responsibility for a significant area of work, including technical, financial, and quality aspects. Establishes organisational objectives and delegates responsibilities. Is accountable for actions and decisions taken by self and subordinates.

·         Influence - Influences policy formation on the contribution of own specialism to business objectives. Influences a significant part of own organisation. Develops influential relationships with internal and external customers/suppliers/partners at senior management level, including industry leaders. Makes decisions which impact the work of employing organisations, achievement of organisational objectives and financial performance.

·         Complexity - Performs highly complex work activities covering technical, financial, and quality aspects. Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range of technical and/or management principles.

· Business skills - Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences. Assesses and evaluates risk. Understands the implications of new technologies. Demonstrates clear leadership and the ability to influence and persuade. Has a broad understanding of all aspects of IT and deep understanding of own specialism(s). Understands and communicates the role and impact of IT in the employing organisation and promotes compliance with relevant legislation. Takes the initiative to keep both own and subordinates' skills up to date and to maintain an awareness of developments in the IT industry.

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.