INFRASTRUCTURE TECHNICIAN
Listing reference: nwu_000243
Listing status: Under Review
Apply by: 13 October 2021
Position summary
Industry: Education & Training
Job category: University and Academy
Location: North West
Contract: Permanent
Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)
FACULTY/ DIVISION: INFORMATION TECHNOLOGY
VACANCY: INFRASTRUCTURE TECHNICIAN
PEROMNES GRADE: 12
EMPLOYMENT TYPE: PERMANENT
PURPOSE OF THE POSITION
The Positions is part of the IT Operations and Infrastructure group. This group is responsible for all IT infrastructure on all the University Campuses. The incumbent will have operational and support responsibilities relating to the physical IT infrastructure (cabling, switches, routers, servers, etc.)
Job description
JOB DESCRIPTION
KEY RESPONSIBILITIES
· Network support (SFIA level 3)
Identifies and resolves network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks
· IT Operations (SFIA level 2)
Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation, and problem resolution
· Radio frequency engineering (SFIA level 2)
Assists with setting up, tuning, and functional checks of radiofrequency/analogue elements. Resolves faults down to line replaceable unit (LRU) level or escalates according to given procedures. Carries out user confidence checks and escalates faults according to given procedures
· Systems installation/decommissioning (SFIA level 2)
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Conducts tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations
· Change management (SFIA Level 2)
Documents changes based on requests for change. Applies change control procedures.
· Configuration management (SFIA level 2)
Applies tools, techniques and processes for administering information (such as the tracking and logging of components and changes) related to configuration items
· Supplier relationship management (SFIA level 3)
Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data
The incumbent of the position will on a continuous basis be responsible for the following, to name a few
· The maintenance and resolving of incident requests on the cabled and wireless network environment.
· Installations of cable and wireless network environment.
· Installation and support of telephony devices.
· Installation of relevant IT peripheral equipment.
· Various installations will take place within IT data centres.
· Overseeing and involvement on various installation projects
· Ensuring that all components installed and maintained are effectively monitored
Minimum requirements
Qualifications/ Job requirements
· NQF5 and 1-2 years additional IT certifications
· Valid Code 8 Drivers license
Experiences
· 5 years’ experience in Infrastructure Project Management is essential, such as A , N
· 5 years’ experience Working in enterprise IT environment is essential
KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:
· Basic electronics skills are required
· Manual dexterity, including the ability to do physical work is required
· Must be able to differentiate between colours blind and able to work from various heights
BEHAVIOURAL COMPETENCIES
· Autonomy
Works under routine direction. Uses minor discretion in resolving problems or enquiries. Works without frequent reference to others
· Influence
Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers, and partners. May have more influence in own domain.
· Complexity
Performs a range of varied work activities in a variety of structured environments. Contributes to routine problem resolution.
· Business skills
Understands and uses appropriate methods, tools and applications. Demonstrates a rational and organised approach to work. Is aware of health and safety issues. Identifies and negotiates own development opportunities. Has sufficient communication skills for effective dialogue with customers, suppliers, and partners. Ability to work in a team. Ability to plan, schedule and monitor own work within short time horizons. Absorbs technical information when it is presented systematically and applies it effectively.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Flip Van Schalkwyk
(018 299 4633)
COMMENCEMENT OF DUTIES As soon as possible
CLOSING DATE: 13 October 2021
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
